Latest resources

• Good Personal hygiene
  23/11/09

  Fundamental care includes the need to be clean & to have clean teeth. Read here the accounts of patients & relatives who have witnessed situations when this care has not been delivered.

• Hungry to be Heard: Malnurished older people in hospital
  23/11/09

  Four out of 10 older people admitted to hospital have malnutrition on arrival. Find out the 7 steps to end malnutrition.

• Human Rights in the NHS
  23/11/09

  This framework will help NHS organisations put human rights values including dignity into practice.

• Essence of Care: Patient Focused Benchmarks
  23/11/09

  This document details how to use the Essence of Care Dignity & Respect benchmark & how to record actions around it.

• Putting an end to the mistreatment of older people
  19/11/09

  Help the aged have published a leaflet on stopping elder abuse. It highlights what consititues the different types of abuse & what can be done about it

• Discharing patients from hospital with dignity
  19/11/09

  A guide to help managers & practitioners improve local hopsital discharge policy & practice.

• Improving the service from start to finish: customer journey mapping
  19/11/09

  Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter a service or a set of services. Taking into account not only what happens,...

• Using the toilet in private
  19/11/09

  There are many options for providing dignified care when using the toilet. Find out here some simple suggestions for making this aspect of care even more dignified.

• The care for all dying patients must improve
  19/11/09

  Caring for people at the end of their lives is an important role, find out more about Advanced Care Planning for adults affected by a life limiting condition.

• Do you want to provide outstanding care & see complaints as a way of gaining feedback
  19/11/09

  Are you involved in receiveing feedback, resolving concerns and complaints? Then this guide should help your organisations better at listening, responding & learning from people's experiences