Latest resources

• No Secrets: protecting vulnerable adults from abuse
  23/11/09

  Guidance on developing and implementing multi- agency policies and procedures to protect vulnerable adults from abuse

• How can you influence NHS services
  23/11/09

  Communities are being encouragesd to have a say over health & social care services. In your area members of the public are trying to influence your services. Find out here how you can listen to th...

• Improving nutritional care
  23/11/09

  Good nutritioncal care, adequate hydration and enjoyable meal times can dramatically improve the general health & well-being of vulnerbale adults in care. Read the DH & Nutrition summit stakeholders...

• Good Personal hygiene
  23/11/09

  Fundamental care includes the need to be clean & to have clean teeth. Read here the accounts of patients & relatives who have witnessed situations when this care has not been delivered.

• Hungry to be Heard: Malnurished older people in hospital
  23/11/09

  Four out of 10 older people admitted to hospital have malnutrition on arrival. Find out the 7 steps to end malnutrition.

• Human Rights in the NHS
  23/11/09

  This framework will help NHS organisations put human rights values including dignity into practice.

• Essence of Care: Patient Focused Benchmarks
  23/11/09

  This document details how to use the Essence of Care Dignity & Respect benchmark & how to record actions around it.

• Putting an end to the mistreatment of older people
  19/11/09

  Help the aged have published a leaflet on stopping elder abuse. It highlights what consititues the different types of abuse & what can be done about it

• Discharing patients from hospital with dignity
  19/11/09

  A guide to help managers & practitioners improve local hopsital discharge policy & practice.

• Improving the service from start to finish: customer journey mapping
  19/11/09

  Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter a service or a set of services. Taking into account not only what happens,...