Getting the Basics Right

We have divided the 'Getting the Basics Right' section of the Dignity Map into 3 categories to help you break down the task of providing Dignified care. We hope that by looking at them this way it will evoke more ideas of opportunities for improvement.

"Human rights are no longer an abstract concept they are a legislated guarantee, we must continue to ensure that these are protected and the neglect and abuse that occurs when they are missing are stamped out with vigour. Personal information must be protected, accountability must be clear, medication must be effectively administered, nutrition must be monitored and discrimination will be expunged. These are but a few of the basics that make up the minimum standards that care recipients have a right to expect and that services must ensure."

There is an easy to read version of the 'Getting the Basics Right' section of the Dignity Map at the bottom of the screen detailing indicators & evidence that may help you achive these aspects of dignified care.


The importance cannot be overstated. Someone must hold the reins, someone must be responsible and who must be clear.

Clear systems and accountability for reporting abuse and negligence: There should be sustainable systems outlining accountability & arranegments.

Nutritional, personal and clinical dietary requirements to be met: All individuals have care needs that depict thier nutritional requirements but they also have cultural beliefs & personal preferences that need taking into consideration.

Medication to be administered in an appropriate and timely fashion: Receiving medication is a principle to a persons recovery.

Safe, clean care: Prevent and manage the spread of infections and ultimately improve patient and service user safety.


Because good enough is not good enough. Those we care for will always deserve more.

The best possible quality of life: Entering care should not mean the quality of a persons life should deteriorate.

People are free to express their individualism: Everyone is an individual provide an environment in which this can be expressed.

People think their care is excellent: Those who receive the care are in the best position to rate the care. Obtain thier feedback.

A high quality service: Many aspects contribute to this. Check out our 10 point Dignity challenge for ideas


Because there are minimum standards, there are lines not to be crossed, ever.

Adhere to age-equality legislation: Do you know the facts?

Adhere to disability, race, religion, sexuality and gender legislation: Discrimination on the basis of sex, marital status, gender reassignment, race, colour, nationality and discrimination against someone who has a disability is illegal.

Protect the human rights of the individual: Fundamental rights are protected: the right to life, the right not to be subjected to inhuman or degrading treatment & the right to family life. Do you know the others?

Protect information and confidentiality: Take precautions & follow procdures. Careless talk has detrimental effects.

Getting the Basics Right