Dignity in Care- Leicester City Council

LCC is working in partnership with Leicester City PCT, other NHS organisations and the independent and voluntary sector to develop a coordinated approach to a dignity programme in the city.

Following a recent meeting next steps are being considered by commissioners, and a programme of training will be sought across the care community to develop the dignity in care challenges into a quality assurance 'kitemark' for providers.

Within the Council itself, an audit of services has been completed. The Regulation and Investigation Officer (working to the Responsible Individual for in-house provider services) uses the dignity in care agenda as a measurement tool in assessing the quality of in-house and in some cases, external care provision. Issues are raised with management for action plans to be developed to address any shortcomings. In addition she undertakes quality assurance work with clients, relatives and staff, considering the results in light of the dignity theme.

The audit identified that our own care provider services have working practices that support the dignity of users. However as the partnership work progresses, the Council will ensure that staff are trained as part of the community wide programme, to become more visible champions of dignity. All trained staff will receive 'Older Persons Champion' status and be enabled to wear the national badge, with its tree symbol. One of the key benefits that Leicester perceives to come from working as a community is the opportunity to raise local public awareness of the dignity badge and to feel confident in indentifying champions in all care settings, so that their views / comments / concerns can be shared in confidence.