Dignity Competency Framework

This framework was developed in order to provide individuals and organisations with a method of both assessing and auditing the ways in which their staff provide support that evidences and demonstrates a commitment to and practical application of the principles of dignity, compassion and respect.

It is available for purchase at the cost of £10 for a digital copy - payment options below. Like the Training packages once purchased it can be downloaded multiple times.    

Karen Rogers MBE from Herefordshire Care Homes has recently trialled the document within her staff teams and reported that it was both easy to use and useful it conducting an audit of dignity approaches within the company.  Karen also shared that staff were at first sceptical of introducing more audit tools but fortunately the framework compliments the work they are doing to implement agreements and personhood care plans. 

The framework builds on the statements within:

Regulation 10 of the regulatory framework, Dignity and Respect.

“The intention of this regulation is to make sure that people using the service are treated with respect and dignity at all times while they are receiving care and treatment. To meet this regulation, providers must make sure that they provide care and treatment in a way that ensures people's dignity and treats them with respect at all times. This includes making sure that people have privacy when they need and want it, treating them as equals and providing any support they might need to be autonomous, independent and involved in their local community.”  CQC regulation 10.

The Care Workforce Pathway Values

1. Kind, compassionate and empathetic
2. Honest, trustworthy and reliable
3. Respect
4. Courageous and principled
5. See the whole person
6. Flexible, open and learning.

Skills for Health Core Skills Training Framework

Equality, Diversity and Human Rights

f) know how to treat everyone with dignity, courtesy and respect and value people as individuals

The National Dignity Council’s 10 Dignity Do’s

1. Have a zero tolerance of all forms of abuse
2. Support people with the same respect you would want for yourself or a member of your family
3. Treat each person as an individual by offering a personalised service
4. Enable people to maintain the maximum possible level of independence, choice and control
5. Listen and support people to express their needs and wants
6. Respect people's right to privacy
7. Ensure people feel able to complain without fear of retribution
8. Engage with family members and carers as care partners
9. Assist people to maintain confidence and positive self-esteem
10. Act to alleviate people's loneliness and isolation

How to use the document:

The document can be used in a variety of ways, but primarily it is envisaged that it will be used

• To assess where staff are now
• To plan an actions to mitigate gaps
• To audit the effectiveness of training and action plans
• To provide evidence for regulatory and contractual inspections.
• Celebrate positive practice

In order to facilitate ease of use, the document contains a generic section that applies to all staff regardless of their role within the structure, and then specific sections relating to role specific competencies.

Section 1 is the generic section and covers Knowledge and Understanding, Skills and Behaviours and the Evidence for competence.

Section 2 is the role specific section and relates to three grouped sets of roles.

Frontline staff – those delivering direct support, treatment and care to individuals

Senior Front line staff; Team leaders and Supervising staff  - those who may deliver some direct support, treatment and care but who also have responsibility for managing that delivery.

Managerial staff  - those who have responsibility for managing the service as a whole, and for developing and implementing policies and procedures as well as ensuring that the culture of the service is based on upholding Dignity, Compassion and Respect.

Requesting your copy

The framework can be requested via email or post but must include payment and a delivery address.

Payment methods

• Paying by PayPal
  Visit our PayPal page (opens new window) and make your payment
  Once you've made your payment, send your address and PayPal reference to info@dignityincare.org.uk 
   
• Make a transfer using on-line banking
  To make a bank transfer please contact us at info@dignityincare.org.uk
   
• Paying by cheque, postal order or cash
  Send your delivery address together with cheque or postal order or cash to the address below, and make the cheque payable to The National Dignity Council.

The National Dignity Council
Derek Whittaker House
Tunnel Lane
Off Lifford Lane
Kings Norton
Birmingham
B30 3JN

The framework will be supplied once payment is made. 

If you have any questions please contact us at info@dignityincare.org.uk.