My mum is in extra care housing
What can you do if the manager disagrees with you on some god care practice
Sorry to hear this maybe you could speak to your freedom to speak up guardian. If your line manager has not been able to help then try this option.
Hi Rosalie, is there a higher manager you could go to with your concerns about the care?
If not, you can contact the Care Quality Commission for advice
Also if you have any concerns about safeguarding you can go to your local council website to find an adult safeguarding team who will also be able to advise.
Don't give up though, its really important that family members report poor care and that they are taken seriously to prevent harm or neglect. Good luck.
Hello thanks for all your replies.
I am always reporting care issues where my mum is, so not very popular with management. Trouble is manage always replies with an excuse for what has happened, however as my back ground is in care i do not give up voicing my concerns not only for my mum but for other Residents who do not have anyone to speak for them.
Good on you but if your not getting anything back but excuses I'd take it further and get in touch with care quality commission,there is no place for bad practice especially in care environments.
After watching panorama programme in week all of us must be extra vigilant in these matters .
Any views would be welcome. I am going away on a weeks holiday and a friend is going into the extra care housing where my mum is.
However due to issues I have raised about some aspects of care issues, I have been advised that any friend going into mums when I am away must not speak to staff about any care issues they do not feel is right?
They must telephone me and I must report it?
However I feel if I am away for a couple of days they should report any issues directly to staff, any views on this?
Hi Rosalie, I would say if your friend has any concerns about your mums care to address it there and then.
When it comes to care I feel everyone has a duty to report concerns, whether that be a member of the public, friend, volunteer, cleaner, bus driver or other paid member of staff. Have a good break and try and relax!
Anybody can report a concern about care its called safeguarding mention this to the care home it should concentrate their minds.
Hope this is some use for you and your friend and I hope you can get a much needed rest .Neil
Can you give some more details?
Is it your manager, or the manager of an organisation caring for your family?
Hi you have definitely been given the wrong information.
Anyone can raise a concern about care. Not only this but the provider should be welcoming and encouraging feedback about the care provided and any concerns.
I would tell the provider that your friend has the full authority to act on your behalf, and that she will be raising any concerns. Also let them know that she has the details of the local Safeguarding team and CQC whom she will contact if any issues raised aren’t dealt with.
It is important that all people providing care, and the families of clients, are able to raise concerns and work together to improve standards and safety. In the first instance the care company should be open and willing to discuss any concerns, and if you don't get a response that satisfies you, raise it with the CQC. And I agree that anyone visiting is able to raise concerns and can expect them to be responded to.
Hi thanks for your replies, now I know my thinking is right and I will be writing her a letter saying that mum friends can speak to staff if they pick up bad care.