My mum is in extra care housing

Rosalie Smith 09/04/19 Dignity Champions forum

What can you do if the manager disagrees with you on some god care practice

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Emma Howell 09/04/19

Sorry to hear this maybe you could speak to your freedom to speak up guardian. If your line manager has not been able to help then try this option.

Tania Hudson 10/04/19

Hi Rosalie, is there a higher manager you could go to with your concerns about the care?

If not, you can contact the Care Quality Commission for advice

Also if you have any concerns about safeguarding you can go to your local council website to find an adult safeguarding team who will also be able to advise.

Don't give up though, its really important that family members report poor care and that they are taken seriously to prevent harm or neglect. Good luck.