Transparent leadership, psychological safety, and learning in care homes
"Care homes thrive when leadership is transparent, communication is cohesive, and psychological safety is protected at all levels. Acknowledging that things go wrong is not a weakness; it’s a strength."
"Within a care home, where team members, people who live in the home, and their families rely on leaders to set the tone, being open and honest is non-negotiable. Leaders must be willing to share both successes and challenges, providing reassurance that issues are identified, acted upon, and learned from."