The new clinical guideline published by the National institute for health and clinical excellence, Puts Dignity at the very top of the list with, "Patients are treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty", being the number 1 quality statement.
This guidance is a direct referral from the Department of Health. It focuses on generic patient experiences and is relevant for all people who use adult NHS services in England and Wales. The aim of the guidance is to provide the NHS with clear guidance on the components of a good patient experience. This guidance provides the evidence and the direction for creating sustainable change that will result in an 'NHS cultural shift' towards a truly patient-centred service.