Feedback and Complaints Investigations in Social Care Services
Event date
Overview
This masterclass will explore the CQC expectations and legal requirements for establishing an effective and accessible complaints system under Regulation 16 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We will examine the importance of developing a positive complaints culture, distinguishing between concerns and formal complaints, investigating complaints robustly, responding timeously, and using feedback and lessons learned to drive continuous improvement and organisational learning.
This masterclass will explore the CQC expectations and legal requirements for establishing an effective and accessible complaints system under Regulation 16 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We will examine the importance of developing a positive complaints culture, distinguishing between concerns and formal complaints, investigating complaints robustly, responding timeously, and using feedback and lessons learned to drive continuous improvement and organisational learning.
Discount
20% discount with code hcuk20dig
20% discount with code hcuk20dig