Dignity in the NHS, councils, PCTS and social care

If you work or have an interest in the NHS please take a look at these resources.

• Patient Experience in Adult NHS Services: Information for patients
  The NICE quality standard for patient experience in adult NHS services sets out how a high-quality service should be organised, so that the best care can be offered to people using NHS services in England....
• Find out how your local trust scores on the dignity indicator
  Every year each NHS trust is measured on a number of indicators Patients are asked: Overall, did you feel you were treated with respect and dignity while you were in the hospital? Find out how your...
• Do you want to provide outstanding care & see complaints as a way of gaining feedback
  Are you involved in receiveing feedback, resolving concerns and complaints? Then this guide should help your organisations better at listening, responding & learning from people's experiences
• The care for all dying patients must improve
  Caring for people at the end of their lives is an important role, find out more about Advanced Care Planning for adults affected by a life limiting condition.
• Using the toilet in private
  There are many options for providing dignified care when using the toilet. Find out here some simple suggestions for making this aspect of care even more dignified.
• Improving the service from start to finish: customer journey mapping
  Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter a service or a set of services. Taking into account not only what happens,...
• Discharing patients from hospital with dignity
  A guide to help managers & practitioners improve local hopsital discharge policy & practice.
• Putting an end to the mistreatment of older people
  Help the aged have published a leaflet on stopping elder abuse. It highlights what consititues the different types of abuse & what can be done about it
• Essence of Care: Patient Focused Benchmarks
  This document details how to use the Essence of Care Dignity & Respect benchmark & how to record actions around it.
• Human Rights in the NHS
  This framework will help NHS organisations put human rights values including dignity into practice.
• Hungry to be Heard: Malnurished older people in hospital
  Four out of 10 older people admitted to hospital have malnutrition on arrival. Find out the 7 steps to end malnutrition.
• Good Personal hygiene
  Fundamental care includes the need to be clean & to have clean teeth. Read here the accounts of patients & relatives who have witnessed situations when this care has not been delivered.
• Improving nutritional care
  Good nutritioncal care, adequate hydration and enjoyable meal times can dramatically improve the general health & well-being of vulnerbale adults in care. Read the DH & Nutrition summit stakeholders...
• How can you influence NHS services
  Communities are being encouragesd to have a say over health & social care services. In your area members of the public are trying to influence your services. Find out here how you can listen to th...
• No Secrets: protecting vulnerable adults from abuse
  Guidance on developing and implementing multi- agency policies and procedures to protect vulnerable adults from abuse
• The eliminations of mixed sex accomodation self assesment check list
  Do you know the 11 key principles that support same sex accomodation? Complete the self assesement check list to ensure you are doing all you can to elimiate mixed sex accomodation.
• Dignity challenges and opportunities for nurses
  The RCN acknowledge that dignity is central to nursing and they have launched thier own campaign to highlight the challenges and opportunities that nursing staff face.
• Improving continence care for patients
  The role of the nurse in improving continence care for patients is highlighted in this ROyal College of Nursing document.
• Helping you through a hospital stay
  This document will help vulnerable adults understand their feelings, uncertainties & anxieties regarding a hospital stay.
• Spotting the signs of malnutrition
  This leaflet explains to you the signs that someone may be malnurished and what you can do if you suspect someone you know is suffering.

Here is a selection of promotional materials that Local Authorities and Primary Care Trusts have developed to support the Dignity in Care Campaign.

• Examples of stakeholder promotional materials
  Oxfordshire PCT, Bolton Council and Leeds city council have developed these promotional materials to support the campaign to raise awareness among those receicing care and members of the public.

If you work in, or have an interest in Social Care please take a look at these resources.

• British Geriatrics Society Posters - Respect, Choice and Dignity - Do as you would be done by!
  Here is a flyer and poster for the BGS - Respect, Choice and Dignity - Do as you would be done by!
• Do you want to provide outstanding care & see complaints as a way of gaining feedback
  Are you involved in receiveing feedback, resolving concerns and complaints? Then this guide should help your organisations better at listening, responding & learning from people's experiences
• Lets end inequalities for older people
  Everyone has the right to participate and continue throughout their lives having meaningful relationships and roles, this document outlines how the social care sector can help vulnerable adults remain...
• The care for all dying patients must improve
  Caring for people at the end of their lives is an important role, find out more about Advanced Care Planning for adults affected by a life limiting condition.
• Using the toilet in private
  There are many options for providing dignified care when using the toilet. Find out here some simple suggestions for making this aspect of care even more dignified.
• Care homes for older people- minimum standards
  This document sets out national minimum standards for care homes providing accomodation and nursing or personal care for older people.
• Improving the service from start to finish: customer journey mapping
  Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter a service or a set of services. Taking into account not only what happens,...
• Achieving dignity in a housing setting
  Promoting dignity within social housing & private sectors encompasses a wide range of domains that this report explores, gives examples and makes recommendations.
• How Manchester council ensure dignity in care homes
  This document highlights what Manchester council care homes do to ensure dignity is respected and maintained in all council reun care homes.
• Putting an end to the mistreatment of older people
  Help the aged have published a leaflet on stopping elder abuse. It highlights what consititues the different types of abuse & what can be done about it
• What can you do to stop the abuse of older people?
  This flyer highlights what constitutes abuse and what you can do to stop it.
• Improving nutritional care
  Good nutritioncal care, adequate hydration and enjoyable meal times can dramatically improve the general health & well-being of vulnerbale adults in care. Read the DH & Nutrition summit stakeholders...
• Improving choice at end of life
  This document assess the cost and impact of two new services in Lincolnshire - the rapid response team and the discharge community links nurses. Both services were designed to improve choice for those...
• How can you influence social care?
  There are members of the public in your area who have joined thier local involvement network to express thier views about the social care sector. Join a local involvement network your self to get your...
• Quality of life in care homes
  This report by Help the Aged is designed to equip managers, staff & commissioners with accessible tools and information to increase the quality of life for older people in care homes.
• No Secrets: protecting vulnerable adults from abuse
  Guidance on developing and implementing multi- agency policies and procedures to protect vulnerable adults from abuse
• Promoting nutrition in care homes
  This document highlights how the Scottish Government improved nutritional care in thier care homes. Can you learn from the practices they implemented?
• Protected meal times
  Tips from frontline staff on making protected meal times work.
• Spotting the signs of malnutrition
  This leaflet explains to you the signs that someone may be malnurished and what you can do if you suspect someone you know is suffering.
• Domiciliary care: adult protection toolkit
  This document toolkit helps homecare providers review practices & policies for protecting vulnerable adults from harm.
• Sexual orientation and religious belief guidance
  This document looks at how the sexual orientation and the religious beliefs regulations affect social care staff, looking at discrimination and harrasment of vulnerable adults.
• End of Life Care in housing settings
  This documents highlights new end of life care policy and recent research.
• Warrington Borough Council - Integrated commissioning to improve care and dignity
  Warrington Borough Council is the only authority to have received Beacon Status for Dignity in Care. We recognise that, alongside other authorities, we are on a journey to improve service user experience...